Frequently Asked Questions

Q: Do you take online payments on the website? A: Not in this phase. After your enquiry, our team confirms availability and shares secure payment instructions on WhatsApp. We never ask for card details via the public site forms. Q: How does WhatsApp ordering work? A: Browse products, choose colour/size where needed, add items to your enquiry basket, then send. You receive a DEN-YEAR-###### reference so you can track the conversation. Q: Are prices final? A: Displayed prices are a guide in GBP. Final totals may include delivery or stock changes confirmed with you before payment. Q: What about delivery across the UK? A: We arrange UK delivery after confirming your address on WhatsApp. Cost and timing depend on courier and location — you approve before paying. Q: Can I return or exchange? A: Yes for eligible unused items in original condition. Contact us on WhatsApp with your enquiry reference within the window agreed at purchase. See Returns for detail. Q: Do you ship internationally? A: International options are arranged case by case on WhatsApp. Duties and longer transit times may apply. Q: How do I know jewellery materials and authenticity? A: Product pages describe finishes and materials. Ask on WhatsApp for care advice, plating details or gift packaging. Q: Can I track my enquiry? A: Yes — use Track enquiry with your DEN-YEAR-###### reference and the phone number you submitted. Q: What are your service hours? A: Typically Monday–Saturday, 09:00–18:00 UK time. Messages outside hours are answered on the next working day.